Upkarma Ayurved Refund and Return Policy
At Upkarma Ayurved, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 90-day return and refund policy. Please review the guidelines below to understand our return and refund process.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
Please note that several types of goods are exempt from returns, including:
- Perishable goods (such as food, supplements, etc.)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
To initiate a return, please follow these steps:
- Provide Proof of Purchase: You must include your receipt or proof of purchase.
- Return the Product: Do not send your purchase back to the manufacturer; instead, follow the instructions provided by our support team.
- Contact Us: Email us at [email address] to initiate your return and get the return address.
Once we receive your returned item, it will be inspected. You will receive an email notification once your return has been processed, along with the approval or rejection of your refund.
Partial Refunds
Partial refunds will be granted in the following situations:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Products that show obvious signs of use.
- Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time for the refund to post.
- Contact your bank, as there is often some processing time before refunds are officially posted.
- If you still have not received your refund, contact us at [email address].
Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for a refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a damaged item, please contact us at [email address] and send the item to the provided return address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed to you once the item is returned.
If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.
Shipping Returns
To return your product, mail it to the following address:
[Physical Address]
You will be responsible for the return shipping costs. Shipping costs are non-refundable, and any refund issued will have the return shipping cost deducted from it.
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For any questions related to refunds or returns, please contact us at [email address].
We appreciate your business and are committed to ensuring a smooth and efficient return process.